Staff Profiles

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Sidney Swailes – Managing Director - Retired as of 15th October 2018.

Sidney has been with NOPS for eight and a half years and assesses and appoints Contractors. A French National, he is very particular about arranging appointments. A detailed assessment of Contractors is made using a variety of selection techniques including odour assessment and more importantly, food evaluation. Successful applicants usually provide high protein offerings in the form of steak though there is a strong preference for fillet. After 9 years as director of the company, Sidney is now taking a well-earned rest.





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Debbie Swailes – Director

Debbie is the Director of NOPS and ARLA qualified. Highly experienced in all aspects of the property services sector, she has consistently grown the business to its leading status as Oxford’s “Premier league” property service company. Originally from Cornwall, Debbie has been at the cutting edge of the student and professional lettings markets in Oxford for the past twelve years. She is an expert in the buy to let/investment sector.


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Robin Swailes – Director

Robin is actively involved in the Oxford property market. Over many years he has overseen NOPS clients who wish to renovate or further develop their properties to increase their yield/return. Robin’s team include architectural services, 3D property visualisation and project management. From renovation to full development we have the team to take the stress and worry from the client and deliver a first class product. For further details, contact peter@robinswailes.com



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Hannah George – Office Manager 

Hannah started working at North Oxford Property Services in January 2009 as the office administrator it wasn’t long before she was promoted to Lettings Negotiator in July 2009. In 2011 she then moved to Sale and Professional Lettings Negotiator, Hannah has experience in all of the roles within the business giving her the ability to help with all situations. Hannah was promoted to Head of Lettings in October 2013 and now manages all aspects of Student and Professional Lettings.




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Billy Webb – Lettings Manager

Billy joined NOPS at the beginning of 2015 and has since become a valuable member of the Lettings team having recently swapped from Professional to Student lettings ahead of 2018/19 student release. Particularly enjoying the social aspects of lettings, he conducts the vast majority of student viewings in a bright and friendly manner. He is highly motivated and has excellent attention to detail.Billy successfully passed the ARLA Qualification in 2017.





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Laura Andres – Lettings Negotiator

Laura started her career four years ago in the property field and previously worked for a short lettings agency before joining our team. Laura has a great amount of experience in dealing with all type of tenancy issues, and has proven skills in attention to detail. She started with NOPS working in lettings and gained valuable experience in many areas, before being given the opportunity to be Property Manager in the professional office which she found very rewarding. Since returning from maternity leave, Laura has expertly managed our short letting portfolio. She successfully completed the ARLA qualification in 2017.
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Kelly Preston – Lettings Manager

Kelly started her career in lettings in 2006 as a Trainee Lettings Negotiator. Since then she progressed to a Lettings Negotiator before becoming Lettings Manager in 2009. Kelly has very high standards and thrives in the lettings environment. She is currently working in the professional property office where she manages the day to day running of projects including marketing properties, referencing tenants, negotiating lets whilst communicating with Landlords and arranging viewings. Kelly successfully completed the ARLA qualification in 2013, and continues to train annually to ensure she is up to date with new laws and regulations. Kelly enjoys her role being so varied and enjoys the challenges she’s met with.
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Emma Collis – HMO Coordinator

Emma has worked in the Lettings industry since 2006 and started as a Trainee Receptionist before being promoted to a Lettings Administrator and now more recently HMO manager. She has a keen eye for detail and communicates very well with both Landlords & Tenants alike. Her role has diversified over the years but her professional insight into each task remains consistently high. Emma successfully completed the ARLA qualification in 2013.






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Beth Osment – Lettings Negotiator 

Beth graduated from Harper Adams University in BSc Food & Consumer Studies in 2015. She went onto gain valuable customer service experience working for food companies, before deciding a change of direction in property was an exciting prospect in October 2017. Beth’s pragmatic approach to work enables her to deal with tasks efficiently and her rapport with clients and tenants is exceptional. Beth works in the professional property office alongside Kelly and enjoys the busy pace each day brings with viewings and paperwork to organise.




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Callum Hunt – Property Manager

Callum joined NOPS in February 2014 as an Office Administrator. He has proven his worth and was promoted to Lettings Negotiator in the Student Office in August 2015. Following a successful 2 years working in Student Lettings Callum became the manager of NOPS’ luxury short-let portfolio. Callum then decided that he would like to maintain and manage properties on a full time basis so then moved to the Property Management department to look after a portfolio of 100+ properties. Callum has successfully taken & passed the ARLA Qualification in 2017.
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Costa Ioannou – Property Manager

Costa manages the NOPS Student Lettings portfolio together with HMO related issues. He is highly experienced within the Property Service Sector and has been with NOPS since 2006. Costa also manages and organises our contractors and oversees the NOPS emergency out of hours service.







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Janice Morton – Accountant/Assistant Manager

Janice is our financial controller having joined North Oxford Property Services in 2007. She has a “top flight” corporate background in finance and residential property asset management (Block Management). Janice also undertakes Company Secretarial duties for client management companies and leads the finance team. Her experience is multi-faceted and she has specialised knowledge of all aspects of NOPS business.



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Mimi Ridge – Accounts Assistant

On leaving school Mimi worked as a dental nurse for 6 years becoming qualified and gaining post-qualifications. In this line of work Mimi was constantly interacting with customers which has stood her in good stead for her role at NOPS. Mimi started as a Property Manager for the professional team in 2015, where she built up a great relationship with Landlords and tenants alike and worked tirelessly to improve the already high standard of the professional portfolio. Mimi has also added to her qualifications by successfully completing the ARLA award in 2017. To progress her career Mimi recently moved to the NOPS accounts team where she is currently studying AAT to become qualified. Further to this Mimi is also a member of our block management team within the company.
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Samantha Phipps – Business Development and Compliance

Samantha has extensive knowledge of working in the Lettings Industry. Having worked in Accounts, Property Management and Lettings she is now working in Business Development and Compliance.. Samantha has attended all of the ARLA Residential Lettings Training Courses A-E, has the ARLA Residential Lettings Qualification, extensive Fire Risk Assessment training, Money Laundering qualification and the ARLA Legionnaires qualification. She is going to complete FARLA in 2018 and keep the company up-to-date with the current changes in legislation.
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Lu Bowler – Property Manager

Lu has been with us since 2014, she came to NOPS from 10 years’ experience in the customer service industry. Lu started with us as head of property management, she has since changed her role as she has just returned from maternity and is a mother of two and works part time. Working as part of the property management team, Lu aims to resolve issues quickly she works well with both tenants and landlords. Lu completed her ARLA qualification in 2017.